Senior Portfolio Operations Analyst

BH Management | March 2020 - Present | Dallas, Texas

BH Management provides property management, construction, and investment services to multifamily, build-to-rent, and student housing communities, consisting of 300+ communities, and 2,400+ employees.

Website: livebh.com

I have two main areas of focus in my role:

1.) Supporting BH's customer relationship with LivCor (a subsidiary of Blackstone that trades on the NYSE under the ticker symbol BX). We offer third party management services for a portfolio of their properties. I serve as a liaison between LivCor and BH. We collaborate on operational projects to assist healthy growth and partnership between both parties.

2.) Supporting BH's organization of 2,400 employees, 300+ communities, and 82,000 customers.  

My general responsibilities include finance, operations, KPI, audits, research, analytics, process improvement, construction, vendor relationship, budgets and other project support. I focus on scaling and optimizing performance using analytics and research to collaborate on new areas of improvement.

I've spent my time at BH leading monthly financial and variance reviews, budgeting guidance, capital forecasting, payment reconciliation, invoice research, fee audits, project tracking, aged receivables tracking, eviction reporting, and expense reductions.

I've been involved with technology development. I played an integral role in designing and testing the capital forecasting platform that LivCor partnered to create with the team at Banner (withbanner.com). I was responsible for initial testing and customer experience feedback.

I also researched and championed an organizational process change within BH's accounting department that improved the way capital invoices were processed for the entire company. The result improved customer service to our vendors and freed up valuable time for our project managers.

I also created revenue audits on 82,000 customers. Recommending updates to technology and reporting features to improve the value of SOX compliance processes. 

And I'm currently working on a project to optimize the scheduling of our floating team of 53 employees.

My super power is that I have a unique ability to understand others and find bridges to inspire our teams to put their best foot forward. I'm creative and willing to take risks to improve the customer experience.

In April of 2025 I was given the following nomination by a Area Vice President: 

"I am pleased to nominate Jason Ewell for the Corporate Support Person of the Year Award. Jason has continuously demonstrated exceptional dedication to supporting LivCor communities and making their work easier and more efficient. His commitment to improving processes and fostering a collaborative work environment has had a significant positive impact across the organization. 

Jason consistently seeks out ways to streamline operations and enhance team productivity. He goes above and beyond to ensure that each team fully understands the tasks assigned to them and provides the necessary guidance to achieve successful outcomes. His proactive approach to identifying challenges and offering practical solutions makes him an invaluable resource for the teams he supports. 

Jason reaches out individually to Community and Regional Managers to ask how things can be improved. Specific examples include holding calls to understand the account receivable and eviction workflow process, manually checking the monthly payroll planners, and creating an account mapping worksheet to expedite the variance report completion process. 

Whether it’s assisting with complex issues, providing insightful recommendations, or simply offering a helping hand, Jason’s contributions are always rooted in a genuine desire to help others succeed. His collaborative nature and unwavering support have earned him the respect and appreciation of his colleagues. 

For his exceptional support, commitment to improving efficiency, and unwavering dedication to making LivCor communities thrive, I wholeheartedly nominate Jason Ewell for Corporate Support Person of the Year."

Property Analyst

CIM Group | April 2016 - October 2018 | Dallas, Texas

CIM is a real estate owner, operator, and developer of multifamily, retail, and office assets with $30+ billion transacted. The corporate office is in Los Angeles, with regional offices in Atlanta, Chicago, Dallas, London, New York, Orlando, Phoenix, and Tokyo.

Website: cimgroup.com

I joined CIM's Dallas regional office, supporting the regional vice president of asset management with reporting, budgeting and all things related to expense research and miscellaneous projects.

As part of my role I also supported a team of 20+ property and regional managers in building their annual operating and capital budgets. I worked on all types of properties from office, retail, industrial, and multifamily. I built new financial models for our budgeting processes, including 2-year operating budgets, 5-year capital forecasts, and a payroll planner. 

I built a performance dashboard and reported each month on net income for these 20 entities. I was responsible for monthly financial operating and capital performance reviews, finding premature product failures of over $100,000, and another $750,000 savings in operation/construction expenses. 

And the technology! Once again, I found myself leading technology innovation (CIM's new budget platform). I proactively engaged in testing, feedback, diagnostics, and customer experience collaboration with our in-house development team. 

Asset Manager

PGIM Real Estate Loan Services | July 2013 - March 2016 | Dallas, Texas

Prudential Financial is a Fortune Global 500 company that trades on the NYSE under the ticker symbol PRU. Many of its subsidiaries include products and services such as insurance, retirement planning, and investment management. The company is nearly 150 years old. What an incredible legacy!

During my time with Prudential, I soaked up all that I could about business, relationships, systems, and real estate finance. I worked under one of Prudential's business groups called PGIM Real Estate Loan Services. The PGIM Real Estate platform originated and executed commercial real estate and agriculture debt while the long-term relationship management and product servicing transferred to PGIM Real Estate Loan Services.

Website: pgim.com/real-estate 

As an asset manager, I served the functional purpose of customer relationship management and risk/credit manager. I was responsible for account management of roughly 200 customers, ensuring investor interests were held to contractual standards. I transacted easements, condemnations, loan assumptions, ownership transfers, maturity extensions, property management changes, physical needs assessments, reserve disbursements, insurance losses, and post-closing repairs. These transactions required that I engaged and collaborated with legal counsel, engineers, insurance, executive team members, accountants, and other professionals of various roles.

I was also involved with technology development. I was assigned to be a technology user liaison. I gave recommendations, tested, and collaborated on new initiatives that impacted the daily workflow of 50 team members.

Surveillance Analyst

PGIM Real Estate Loan Services | March 2011 - June 2013 | Dallas, Texas

As a first line of protective measures on our investments, I completed over 1,000 deep-dive operating statement financial assessments and 3,000 combined quarterly and annual assessments. I was also responsible for credit facility quarterly reporting for some of our preferred clients.

In a team of high turnover, I was given the opportunity to train several new team members on financial analysis. 

And the technology, I loved the technology! This is where I got my first taste for the power of organizing processes and systems using technology. I worked on developing customer data reporting and workflow.

Education

Master of Arts | Organizational Leadership | Gonzaga University

Bachelor of Science | Facility and Property Management | Brigham Young University